Return Policy
The customer has the right to return the product within 7 days of receiving the order, provided that the product is in its original condition and the outer packaging has not been opened.
The customer has the right to return the product if it is damaged.
Return Fees:
- If the customer wishes to return a product in its original condition from the products subject to return and exchange, the customer shall bear the return fee estimated at 38 riyals.
If the order is made via cash on delivery, the fees will also be deducted from the refunded amount.
- In the event that the order is cancelled after it has been shipped, the estimated shipping fee of 19 riyals within Riyadh and 25 riyals outside Riyadh will be deducted.
- If the product is damaged, Banan will bear all costs.
Product return mechanism:
- You will be contacted by the customer service team within 7 working days of receiving the shipment via WhatsApp on the following number: 0554545972
- Send a photo of the damaged product and a photo of the shipping carton cover and explain the damage for damaged orders.
- Customer service team working hours
Saturday from 1:00 am to 5:00 pm
From Sunday to Thursday from 9 am to 5 pm
Product return period:
- Within 5-15 working days of receiving the shipment
Refund mechanism:
You will receive your refund within 14 business days after the product or shipment is returned to our warehouse. The amount will be refunded to the same bank account you used for the original payment process and in case of payment via Tamara or Tabby, the amount will be refunded by them